Privacy Policy

1. Who We Are

Tours By Carlos S.A. ("we", "us", "our") is a Peruvian-registered tour operator based in Cusco, Peru (RUC: 20612083534). We operate the website toursbycarlos.com and provide guided trekking and tour services throughout the Cusco region.

Contact us at: contact@toursbycarlos.com

2. What Information We Collect

We collect personal information only when you voluntarily provide it — for example, when you submit a booking enquiry through our website or contact us directly. This may include:

• Your full name
• Email address
• Phone number or WhatsApp number
• Preferred travel dates and group size
• Tour interests and any other details you choose to include in your message

We do not collect payment information through this website. Payments are arranged directly with our team.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry and arrange your tour
• Communicate with you before, during, and after your experience
• Send any follow-up information you have requested

We do not use your information for unsolicited marketing, and we will never sell or share your personal data with third parties for commercial purposes.

4. How We Store Your Information

Booking enquiries submitted through our website are processed by Formspree, a third-party form processing service. Your submission is forwarded to our team email and stored in our Formspree dashboard. Formspree's own privacy policy governs how they handle your data in transit.

We retain your enquiry details for as long as necessary to complete your booking or answer your questions, and for a reasonable period thereafter in case of follow-up.

5. Cookies and Analytics

This website does not currently use tracking cookies or third-party analytics. We do not place any non-essential cookies on your device. If this changes, we will update this policy and add appropriate notice.

6. Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request that we correct or delete your information
• Withdraw consent at any time (this will not affect any booking already in progress)

To exercise any of these rights, email us at contact@toursbycarlos.com. We will respond within 30 days.

7. Third-Party Links

This website contains links to third-party platforms including WhatsApp and YouTube. We are not responsible for the privacy practices of those services. We encourage you to review their policies before sharing personal information with them.

8. Children

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this privacy policy or how we handle your data, please contact: